Albert Einstein once said, " If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it!" Defining the problem is critical to good problem solving.
The Define Phase is the first of the 5-Phase DMAIC approach for achieving world-class quality and continuous improvement. This phase is about understanding what is critical for achieving the expectation from the customer point of view. In this phase we will set the foundation for the success of the Six Sigma improvement project by identifying the problem exist.