customer service

About This Course

You've heard that the customer always comes first, but what does that really mean for you in your career? Whether your customer is an internal stakeholder or a first-time shopper, you'll need to craft your approach to meet your audience in the moment. This class will teach you how to identify your consumer, assess what's important to them, and get to the heart of how you can build trust and success with meaningful, effective interactions.

Identify the Customer

Learn how to differentiate between internal and external customers, and understand how those interactions will be different.

Perfect Your Approach

Gain the skills you'll need to really start listening to your customer so you can accurately address their needs.

Create Lasting Relationships

Uncover how to engage a first-time customer to grow repeat business and loyalty over time.

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