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LACT005 Manufacturing Effective Communication Skills
GSHA Quality Academy Introduction
Welcome (1:49)
About Our Courses (What we are and What we are not) (2:28)
Course Levels
Progressing Through Our Courses (1:21)
Learning Commitment for Success (1:24)
Introduction
Introduction to Effective Communication/Course Objectives (2:51)
What is Communication
What is Effective Communication (2:34)
Sending an Effective Message (1:50)
Understanding Your Communication Style (1:06)
Analysis of Communication Style (3:44)
Developing a Communication Plan (2:19)
Deciding on the Sending Message (2:26)
Transmitting the Message (4:31)
The Receiver
Receiving the Message (4:29)
Exercise on Receiving the Message (4:06)
Listening vs. Hearing (3:04)
Responding to the Communication
The Feedback Loop (3:28)
Paraphrasing (2:55)
Responding with the I-Statement (2:50)
Wrap Up
Where Do We Go From Here? (1:57)
Your Feedback (0:34)
Next Steps
Understanding Your Communication Style
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