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LBAT002 8 Discipline (8D) Problem Solving Process
GSHA Quality Course Introduction
Welcome (1:53)
About Our Courses (what we are and what we are not) (2:21)
Course Levels
Progressing Through the Course (1:20)
Learning Commitment for Success (1:20)
Introduction to this Course
Meet Your Coach (3:50)
Agenda, Objectives, & Goals (2:53)
8 Discipline Problem Solving Approach
8D Process Comparison (5:15)
8D Process Approach (5:55)
D0 : Emergency Response Action (ERA)
Emergency Response Action (ERA) (3:02)
Timeline for Implementing the ERA (4:10)
Do: ERA Example (2:56)
D1: Define the Team
Establishing the Team (3:48)
D2 : Define the Problem
Define the Problem (2:13)
Examples for How to Define the Problem (3:44)
Writing a Description of the Problem (5W's & 2H) (6:04)
D3: Interim Containment Action (ICA)
Interim Actions to Contain the Problem (4:54)
D4 Determing Root Cause
Determining the Root Cause of a Problem (2:58)
How to Characterize the Problem (3:22)
Steps for Investigating the Root Cause (2:22)
Root Cause Examples and Exercise (4:48)
D5 Permanent Corrective Action (PCA)
Actions Taken to Permanently Correct the Problem (4:56)
D6 Implementation and Verification
Implement, Verify, and Validate the PCA (5:19)
D7 Systemic Prevention
Implement Actions to Systemic Prevent Re-occurrence (3:34)
Closing the Loop (3:59)
D8 Recognize the Team
Congratulate the Team (2:06)
Wrap up
Course Recap
Test Your Knowledge
Feedback
What's Next
About Our Courses (what we are and what we are not)
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