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LBAT001-1 Six Sigma Green Belt Certification _ Define Phase (Module 1)
GSHA Quality Course Introduction
Welcome (1:41)
About Our Courses (what we are and what we are not) (2:28)
Course Levels
Progressing Through the Course (1:21)
Learning Commitment for Success (1:24)
Six Sigma Green Belt Certification
Introduction (3:39)
Define Phase _Step 1: Defining the Problem
Problem Statement Elements (2:33)
Problem Statement _ Automotive Examples (4:23)
Problem Statement Exercise (1:16)
Defining A Problem _ Typical issues
Define Phase_Step 2: Process Mapping
Introduction to SIPOC Tool (3:00)
Components of a high-level SIPOC (6:22)
Detailed Process Mapping (5:57)
The Hidden Factory (4:15)
Automotive Example of a Detailed Process Map (2:40)
Detailed Process Map Exercise (0:22)
Define Phase _ Step 3: VOC to CTQ
Define the Customer (0:58)
Identify the Types of Customers (4:51)
Voice of Customer (VOC) Automotive Example (1:40)
Sources for Listening to the Voice of the Customer (VOC) (2:17)
Project Approach to Voice of Customer (VOC) (5:38)
What Matters Most to the Customer (4:38)
Critical to Quality (CTQ) Definition (5:02)
Developing an Operational Definition (2:27)
Blue Shirt Exercise (0:50)
Operational Definition Example (3:41)
Prioritizing CTQs (3:53)
Prioritizing CTQs Automotive example (2:45)
Define Phase _ Step 4: Project Scope
Project Scope Defined (4:05)
Y=f(x) Cascade Relationship (4:41)
Process Map to Scope (1:47)
Cause & Effect Diagram (4:10)
Cause & Effect Matrix (4:31)
Automotive Example _ Refine Problem Statement (1:30)
Define Phase _ Step 5: Project Charter
Project Charter Definition (3:03)
Business Case & Goals (2:32)
Project Schedules & Roles (1:09)
Project Charter Form (0:38)
Project Charter Exercise (0:19)
Define Phase Review
Open Book Quiz
What Matters Most to the Customer
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